The Franken-paddle episode in mainland Mexico was a real bummer. Not only was my whole trip in jeopardy but that Quick Blade Kanaha was my favorite paddle. Light, fast and comfortable that blade just fit me perfectly. I was able to cobble together a solution but I knew that when I got back home I'd still be down one really nice paddle.
Photo: My favorite sweep with a blade that's just about perfect for surfing and cruising.
Imagine how surprised I was to get a phone call and email from Jim Terrell, the owner of Quickblade! Jim called to get the scoop on what had happened down in Mexico and wanted to make sure that I got another one of his paddles into my hands. I was stoked! I told him that the way that the paddle failed (in a soft crease over versus an explosive crack) led me to believe that it must have been damaged on the flight down. In an exchange of emails he suggested that I upgrade the shaft I was using to a stiffer, pre-preg. version that's offered as an option for those of us who really put a bend on these things. He even offered to build the paddle to my measurements and added on Quick Blade's ultra-comfy padded grip. Can you say, "semi-custom"?
Photo: Look what came in the mail!
Since the failure of the shaft was no fault of the paddle or its design, I offered to pay for the pre-preg. replacement shaft- Jim however replaced the whole paddle for me for basically the cost of the materials. I thought this was a beyond-fair deal and am sure that if the paddle had actually been defective, replacing it completely wouldn't have been a problem at all.
Photo: Pre-preg. shaft, I don't thing this one's going to snap- but I'll put it to the test.
Quick Blade is a company that stands behind its product and values user feed back. In my dealings with Jim Terrell I didn't feel like I was pleading my case for a replacement paddle so much as I was collaborating with a paddle builder who was looking to make the best stand up paddle on the market. And, in the end, those actions speak much louder than words or warranties.
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